Contact us
- 1300 727 431
- customerservice@rapidloans.com.au
- Rapid Loans Pty Ltd
PO Box 429
Miami QLD 4220 - Australian Credit Licence 388847
- 1924 Gold Coast Highway, Miami, QLD, 4220
Personal loan phone number
Contact us directly about a personal loan on 1300 727 431 or request a call back and one of our friendly personal loan consultants will phone you.
Your personal file manager
If you wish to speak with your personal file manager, or access or correct your personal information supplied during the application process, please contact your customer relationship manager on 1300 727 431 or email customerservice@rapidloans.com.au
Request a callback
To request a call back please complete the form.
One of our consultants will contact you shortly.
Important Security Information
Rapid Loans has been made aware of a scam being circulated in which someone is posing as Rapid Loans using the email address rapidloans.au@gmail.com. Rapid Loans is in no way associated with these emails and we have reported the incident to the Australian Cybercrime Online Reporting Network (ACORN).
- All email correspondence from Rapid Loans comes from our registered domain name (@rapidloans.com.au).
- Do not provide your details to any other emails and call us on 1300 727 431 if you have any concerns.
- Rapid Loans will never ask for payments with gift cards or any such currency.
- All Rapid Loans applications come through our personal loan broker network or our official website.
How can Rapid Loans help?
Need to know what personal loans are available in Sydney, Melbourne, Brisbane, Perth, Adelaide, or anywhere in Australia? Contact Rapid Loans today to speak to one of our friendly loan consultants about your personal loan application.
Rapid Loans is one of Australia’s leading providers of personal loans. We understand that when you need a short term loan, you generally need it fast!
That’s why we make it our mission to make the loan application process as quick and simple as possible. You can apply online instantly, or call 1300 727 431 to speak to a personal loans consultant who will guide you through the application process.
Disputes & hardship – we listen to our customers
If you find yourself facing difficulty in meeting repayments as a result of some form of hardship, please contact Rapid Loans on 1300 727 431 or email customer-service@rapidloans.com.au.
If, for any reason, you have a complaint or dispute regarding your loan application or the loan itself, please contact Rapid Loans’ Internal Dispute Resolution (IDR) Manager to lodge your concerns.
Our Disputes Manager, in accordance with Rapid Loans’ Dispute Resolution Procedure, will consider your concerns, and report back to you as soon as possible (usually within 24 hours).
Disputes Manager: Phone 1300 727 431 or email IDR@rapidloans.com.au
All complaints are treated seriously and promptly and this service occurs at no charge to you.
External disputes resolution
If an issue has not been resolved to your satisfaction through our Internal Disputes Resolution process, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Company Information
Rapid Lending Group Pty Ltd ACN 638 158 817
Incorporating Rapid Loans Pty Ltd ACN 103 660 546, Australian Credit Licence 388847; Rapid B2B Pty Ltd ACN 635 079 113 Australian Credit Licence 518455 and Precise Transactions Pty Ltd ACN 126 686 879, Australian Credit Licence 388834